Refund & Exchange
- To be eligible for Refund & Exchange, the product must have a factory defect and you have to return the product within 3 working days of receiving the purchase receipt, then our repairing centre will check the product, if the product has a factory defect you will get a refund in cash within 48 Working Hours or you can get another product of the same cost.
- Refund and exchange policy will not apply if the product warranty is expired or void (1).
- The warranty of all products is 1 year.
(1) The product warranty considered void in case of damage or scratch.
In case you would like to cancel your order after submitting a purchase, there are two cases:
- If the payment method you chose is Cash on Delivery (COD):
You can contact customer care and request a cancellation and provide us with the reason, once we cancel the order you will be notified by email.
- If the payment method you chose is Visa/Master Card:
You can contact customer care and request a cancelation and provide us with the reason, once we cancel the order in our system it will take 48 working hours to refund the full amount back to your visa.